Cancellations
We accept order cancellations before the product has been manufactured or shipped. If the order is cancelled in time, you will receive a full refund. We are unable to cancel an order once the product has already been shipped.
Returns
We accept product returns. Customers have the right to request a return within 14 days of receiving the product.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service team to ensure you send the package to the correct address.
Important Notes
- Custom items: Made-to-order or personalized products are not eligible for the 14-day return right.
- Shipping costs: If the return is initiated by the customer, the customer is responsible for the return shipping costs. The specific cost will depend on the courier you choose.
- Errors or damage: If the goods received are damaged or incorrect due to reasons attributable to us, the customer will not be responsible for return shipping costs.
- Restocking fees: No restocking fee will be charged to the customer for returning a product.
Refunds
Once your return is received and inspected, we will send you an email notifying you that we have received your package. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you have not yet received your refund, please first check your bank account again. Then contact your credit card issuer, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often a processing time before a refund is posted.
If you have followed all these steps and still have not received your refund, please contact us at contato@zollaa.com.
Note: To obtain the return shipping address, please contact our customer service team at contato@zollaa.com.